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FREE SHIPPING AND EASY RETURNS

HOW CAN WE HELP YOU?

I WANT TO BUY

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I'VE ORDERED

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I WANT TO RETURN

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Questions you may have about buying

  • How can I pay for my order?

    We offer the following payment methods: Visa, MasterCard, PayPal

  • When will I be charged?

    When paying with credit card or debit card, the full purchase amount of your order is reserved

  • Do you deliver to my area?

    Below is a list with the area exceptions we do not ship to. Please note that we deliver to

  • What can I expect in my payment confirmation e-mail from PayPal?

    You will receive an order confirmation.

  • How do I find my shoe size?

    To determine which size you need, please see our size guide.

  • Is it possible to place an order via phone?

    Due to security reasons, we are not allowed to place an order on your behalf. You are more than welcome

  • How do I sign up for the newsletter?

    To keep up to date on new products and the latest offers, you can sign up for our newsletter during

  • What are the shipping costs?

    All shipping is free. No matter what or how much you buy in our ECCO Online Shop.

  • Do you deliver to PO addresses?

    No. We do not deliver to PO Box addresses for security reasons.

  • Do I have to pay customs and import charges?

    No. All customs and import charges are included in the price of your order. 

Questions you may have about ordering

  • Can I change or cancel my order?

    Once we receive your order it is processed immediately for quick delivery. When you receive your shipping confirmation, it’s no longer

  • When will my order be delivered?

    We aim to ship your products on the same day we receive your order. You can expect to receive

  • Where can I find my Invoice?

    Your invoice will be attached to the shipping confirmation email "Your order has been shipped" as soon as

  • Can I track my order?

    You can track your order using the tracking number, found in the shipping confirmation email "Your order has been shipped". It can take up to 24 hours

  • Has my order been shipped?

    You’ll receive a shipping confirmation via email as soon as your order is shipped from our

  • How can I take care of my ECCO shoes?

    By following 3 easy steps: Clean, Care and Protect will help you to prolong the look and feel of your shoes. 

  • How should I handle any questions I have regarding products bought in any local ECCO store?

    Questions regarding a product

  • How do promotion codes affect my right to return an order?

    You can return your order within 30 days. If a promotion code was

Questions you may have about returning

  • Have you received my return?

    It takes around 10-12 working days for us to receive and process your return. As soon as your return is

  • Can I exchange an item?

    You can exchange an article by returning it and then placing a new order in the desired size or color. You can either create the order

  • How do I return an item?

    If you need to return a product, use the return documents, found in the grey envelope included in the box.

  • What are the return costs?

    All return shipping is free of charge. For more information about returns, please see our Return Policy.

  • When will I receive my refund?

    It takes around 10-12 business days for us to receive and process your return. We will refund you the

  • How will I be refunded for my return when using PayPal?

    The amount will be credited to your PayPal account.

  • FAQ
  • Size guide
  • Terms and conditions
  • Grąžinimo politika

FAQ

How do I return an item?

If you need to return a product, use the return documents, found in the grey envelope included in the box. It contains a return form and a pre-paid return label. 

 

Step 1: Complete the return form by marking the appropriate box with the reason for your return

 

Step 2: Place the return form inside the box with the item

 

Step 3: Stick the prepaid return label on your box (please do not stick the prepaid return label on the original shoebox)

 

Step 4: Deliver the package to your nearest UPS store which you can find here 

  

You can follow your return within 24 hours, using the tracking number here. The tracking number is found on the prepaid return label above the bar code. We strongly encourage you to keep your receipt or postage confirmation. 

 

For more information about returns, please see our Return Policy.

Have you received my return?

It takes around 10-12 working days for us to receive and process your return. As soon as your return is registered and processed at our warehouse, we will refund you the purchase amount and notify you via email. 

 

We will refund you to the same payment method you used when placing your order. The refunded amount will be visible in your bank account within 2-10 days, after receiving a return confirmation via email. 

 

You can track your return parcel by using the tracking number from your return label here

When will I receive my refund?

It takes around 10-12 business days for us to receive and process your return. We will refund you the purchase amount to the same payment method used when placing your order. The refunded amount will be visible in your bank account within 2-10 days after you receive a return confirmation via email.

Can I change or cancel my order?

Once we receive your order it is processed immediately for quick delivery. When you receive your shipping confirmation, it’s no longer possible to change or cancel your order.

 

If you wish to return any items from your order, please find the grey envelope included in the box which contains a return form and a pre-paid return label.

Can I track my order?

You can track your order using the tracking number, found in the shipping confirmation email "Your order has been shipped". It can take up to 24 hours before you can track the order via UPS tracking.

 

To track your order, please click here.

Has my order been shipped?

You’ll receive a shipping confirmation via email as soon as your order is shipped from our warehouse.

 

It can take up to 24 hours before you can track the order via UPS tracking. To track your order, please click here.

When will my order be delivered?

We aim to ship your products on the same day we receive your order. You can expect to receive your ECCO products within 3-4 business days from the day you place your order.

 

You can track your order using the tracking number, found in the shipping confirmation email "Your order has been shipped".

 

It can take up to 24 hours before you can track the order via UPS tracking. To track your order, please click here.

What are the shipping costs?

All shipping is free. No matter what or how much you buy in our ECCO Online Shop.

What are the return costs?

All return shipping is free of charge. For more information about returns, please see our Return Policy.

Do you deliver to PO addresses?

No. We do not deliver to PO Box addresses for security reasons.

Do you deliver to my area?

Below is a list with the area exceptions we do not ship to. Please note that we deliver to residential and business addresses only. Unfortunately, we do not deliver to PO Boxes.

 

We do not deliver to:

 

United Kingdom ***Please note we do not send to The Hebrides, The Isle of Man, The Isles of Scilly, The Shetland Islands or The Channel Islands

 

Denmark ***Please note we do not ship to Greenland or Faroe Islands

 

Finland ***Please note we do not ship to Åland

 

France ***Please note we do not ship to Corsica

How should I handle any questions I have regarding products bought in any local ECCO store?

Questions regarding a product bought in a local ECCO store, such as returning or claims, you should contact the local ECCO store where you bought your product and they will assist you in the best possible way.

 

You can find details regarding local ECCO stores here.

How do I find my shoe size?

To determine which size you need, please see our size guide

I am looking for a specific product

Type the name of the item or its code into the search box at the top of the homepage and it will take you straight to the right page, unless the item is sold out or not available in the online shop.

Can you provide more information about a product?

The product page for every item includes a description and images. For more information, please contact ECCO Customer Care.

How do I use my promotional code?

You use a promotional code by typing it in the appropriate box in 'Your basket' before checkout.

 

You will find additional information regarding the promotion in the disclaimer attached to the code.

How do promotion codes affect my right to return an order?

You can return your order within 30 days. If a promotion code was applied to your original order, your refund amount will be adjusted to reflect this. We are not able to re-issue a promotion code.

Where can I find my Invoice?

Your invoice will be attached to the shipping confirmation email "Your order has been shipped" as soon as your order has been shipped from our warehouse. 

How can I pay for my order?

We offer the following payment methods: 

 

  • Visa 
  • MasterCard
  • PayPal

 

Is it possible to place an order via phone?

Due to security reasons we are not allowed to place an order on your behalf.

You are more than welcome to contact our Customer Care team to get an assistance with your online purchase. 

When will I be charged?

When paying with credit card, the full purchase amount of your order is reserved on your bank account.

The amount will be debited from your card once the order is shipped. 

Do I have to pay customs and import charges?

No. All customs and import charges are included in the price of your order. 

How do I sign up for the newsletter?

To keep up to date on new products and the latest offers, you can sign up for our newsletter during checkout by ticking off the appropriate box, after choosing your preferred delivery method. 

How do I unsubscribe to your newsletter?

You can unsubscribe by clicking the unsubscribe link at the bottom of your newsletter.

Is it safe to order online?

To help ensure that your shopping experience is safe, simple and secure our ECCO Online Shop uses industry standard Secure Socket Layers technology (SSL).


If you look at the location (URL) field at the top of the browser during checkout, you will see it begins with ‘https://’ instead of the normal ‘http://’. This indicates that you are in secure mode.

 

To ensure your information is kept private, we do not store any payment information in our database.

How can I take care of my ECCO shoes?

By following 3 easy steps: Clean, Care and Protect will help you to prolong the look and feel of your shoes. 

 

CLEAN
Cleaning your shoes with our water-based cleaning products will effectively remove built-up dirt and revive the leathers while enhancing the product's freshness. 

Shop CLEAN products

 

CARE
Care products soften, moisturise and improve the leather’s elasticity. The care products give the shoes back their shine and prevent leathers from drying out. 

Shop CARE products

 

PROTECT
Finish the routine by using one of our protecting products to Protect the leather against harsh weather conditions and keep rain and stains away. 

Shop PROTECT products

 

To find the perfect Clean-Care-Protect products for your shoes please see the product recommendations on our site when you put the desired shoes in the basket, or contact our Customer Care by providing the name and article number of your shoes, and we will get back to you with a customised care product recommendation.

Can I exchange an item?

You can exchange an article by returning it and then placing a new order in the desired size or colour. 

 

You can either create the order right away or await the refund of your returned order. However, we recommend placing the new order as soon as possible, as we do not have the possibility to reserve goods in our system.

What can I expect in my payment confirmation e-mail from PayPal?

You will receive an order confirmation which contains the link to your PayPal payment. If for some reason, the payment process is interrupted, this link offers you the chance to reprocess your payment with PayPal.

How will I be refunded for my return when using PayPal?

The amount will be credited to your PayPal account, unless you have paid as a guest. In that case, the amount will be credited to your bank account.

 

Size guide

ECCO shoes have a unique type of fit – we call it the ‘Freedom Fit’. It refers to the fact that our shoes allow the toes to move freely and wriggle as you walk.

 

 

 

 

How wo measure

 

 

To measure your child's feet from heel to toe, all you need is a piece of paper, a pen and a ruler.

 

 

 

 

 

Place the paper on the floor against a wall. Put the foot on the piece of paper, with the heel against the wall.

 

 

 

 

Mark the longest path of the foot on the paper. Repeat for both feetsince it is common to have different feet length.

 

 

 

 

Measure the distance and copare it with the size chart below. use the measurement on the longest foor when choosing what size to order. Always add extra 1.5 cm when shoe shopping for your children to allow the feet to grow and enough space to wriggle the toes when walking.

 

 

 

 

Shoes for kids:

Remember that you must always add extra 1,5 cm when shoe shopping for your kids to allow the feet to grow and enough space to wriggle the toes when walking. 

 

If your shoes don’t fit

  • If your shoes do not fit, the first consideration you need to make is whether or not the length of your shoes is correct. After checking this, here’s what you need to take a look at:If the heel slips whilst your laces are properly tied, add a second (generic) inlay sole under the inlay sole already in the shoe. This will raise the foot into the instep where the shoe is designed to fit. 
  • Another option is to increase the volume inside the shoe by using a thinner insole. Replacing a 5 mm insole with a 3 mm insole will increase the volume in the shoe about half a shoe size.
  • The ball of the foot should fit into the widest part of the shoe. If the shoe doesn’t fit or break properly, you may need to go with a longer or shorter size. 
  • If the shoe is excessively tight in the frontal area, try going up a size. Due to the ECCO unique fit, a larger shoe will provide added toe room yet still fit snugly in the heel area avoiding slippage. 
  • Make sure you are lacing your shoes according to your foot type. Many shoes come ‘bar-laced’ indicated by the horizontal lacing style. This may not be ideal for a wide foot so try re-lacing the shoe with the standard crossing manner. It is always a good idea to completely remove the laces when fitting a new shoe. Lace the shoe whilst on your foot.

 

I already have ECCO shoes, how can I examine that they really fit?

Examine the basic checkpoints to ensure a proper fit. Always consider the type of hosiery you will be wearing during use. This can alter fit and overall comfort. Once you have the shoes on both feet and stand up, check the following:

  • Shoe length. The first area to inspect is the overall shoe length. The recommended toe room allows about a half inch (1 cm) of space between the longest toe and the end of the shoe (about a thumbnail). Toes should never touch in the end.
  • Tightness of the shoes in the ball of the foot and instep area. Pinch a little area of the upper material. The upper should not be skin tight in most styles.
  • Heel fit. The heel in an ECCO shoe is designed to fit snugly. This should not be confused with a tight fit. It is normal for our shoes to have ample room for your toes to wiggle. This is due to the roomy toe box (during normal wear). There should be no slipping while walking.
  • Finally walk on a hard floor or firm surface. This will allow you to experience the ECCO fit and comfort features in our shoes. You should be able to walk smoothly and effortlessly without feeling unsteady or unbalanced.

 

A perfect fit is impossible to achieve in every scenario. There are millions of different types of foot shapes, widths and sizes. In addition, feet tend to swell throughout the day and change over time. A shoe you bought five years ago might not fit your foot in the same way today. It is always a good idea to have your feet measured regularly.


To measure your child's feet from heel to toe, all you need is a piece of paper, a pen and a ruler:
To measure your child's feet from heel to toe, all you need is a piece of paper, a pen and a ruler:

Terms and conditions

PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THIS WEB SITE

 

Subject to these Terms of Use, KRM (Poland) sp. z o.o. with its registered office in Warsaw at Bokserska 66A, 02-690 Warsaw, Poland, entered into the Register of Entrepreneurs kept by the District Court for the Capital City of Warsaw in Warsaw, XIII Commercial Division of the National Court Register under the KRS No. 0000405905, Tax ID number 7010324245, statistical REGON No. 145890754, (referred to herein as "KRM," "we," "us" and "our") provides you with access to our web sites, including without limitation http://pl.ecco.com (each referred to herein as the "Web Site" and collectively referred to as the "Web Sites").

 

KRM reserves the right to take any such action as it deems necessary in the event that it suspects any fraudulent or unlawful activity, including without limitation, terminating access to the Web Site, terminating any accounts and/or cancelling any order for products.

 

  1. Acceptance of Terms of Use

     

    BY ACCESSING, USING AND/OR PURCHASING PRODUCTS, SUBSCRIBING TO NEWSLETTERS OR POSTING REVIEWS AT THIS WEB SITE, YOU ARE AGREEING TO THESE TERMS OF USE WITHOUT LIMITATION OR QUALIFICATION. IF YOU DO NOT AGREE, PLEASE EXIT AND DO NOT ACCESS, USE OR PURCHASE PRODUCTS AT THIS WEB SITE.

     

    These Terms of Use are available at a link at the bottom of each page on the Web Site. You may review or print out the Terms of Use at any time free of charge. We reserve the right to change these Terms of Use in particular in the following cases:

     

    • there has been a change of provisions of law regarding the sale of goods or performing services by electronic means and the change influences the rights and obligations resulting from our contract or the interpretation of these provisions have changed due to the issuance of the courts’ verdicts or other relevant authorities decisions;
    • the method of performing services by us has changed due to technical or technological requirements;
    • the scope or method of performing services by us has changed due to implementation, modification or withdrawal of particular functionalities or services provided by this Terms of Use.

     

     In case of the change of these Terms of Use its consolidated text will be each time made available on the Web Site. Please check these Terms of Use before using the Web Site to determine whether a change has been made in comparison to the text applicable during your last visit. Your continuing access to or use of the Web Site confirms your unconditional acceptance of the then-current Terms of Use in their entirety.  If you do not agree to the changes in the Terms of Use as they occur, you should exit and not use the Web Site.

     

    All register users will be notified about any amendments to the using the electronic means (on the email address that you provided when creating an account or making an order). The notification will be sent at least 30 days before the amendments come into force. .

     

  2. Use of Web Site

     

    In order to browse and use the Web Site you should possess the device having an access to the Internet with aby web browser installed. In order to use the Web Site and buy the products available on the Web Site you should also have the active email account.

     

    You may browse and use the Web Site solely for your personal, non-commercial purposes and in compliance with these Terms of Use. You may not distribute, modify, transmit, publish, reuse, repost or use the Web Site or any content made available on the Web Site: (i) for public or commercial purposes without the express written permission of KRM; (ii) in a manner inconsistent with these Terms of Use; (iii) in violation of any applicable law, rule, regulation or order; or (iv) in a manner that could damage, disable, overburden or impair the Web Site or interfere with any other party's use or enjoyment of the Web Site, misrepresenting or damaging to our brand.

     

    You will not use the Web Site for junk mail, 'spamming' solicitations (commercial or non-commercial), chain letters or bulk communications of any kind, including but not limited to distribution lists to any person who has not given specific permission to be included in such a list.

     

    You will not transmit, distribute, introduce or otherwise make available in any manner through the Web Site any computer virus, key loggers, spyware, worms, Trojan horses, timebombs or other malicious or harmful programming (collectively, "Viruses").. You may not use the Web Site in connection with requesting, harvesting, obtaining or storing any personal information, passwords, account information or information about other users of the Web Site. You may not use any data mining, robots, or similar data gathering and extraction tools in connection with the Web Site. If you download software or any other content from the Web Site, you do so at your own risk.

     

  3. Copyright and Trademarks

     

    The Web Site and all text, audio, video, pictures, music, images, graphics, information, data, content, and other material displayed on, or downloadable from, the Web Site (the "Content") are the property of, or used with permission by, KRM and/or ECCO Sko A/S and are protected by copyright, trademark and other laws and may not be used except as permitted in these Terms of Use or with the prior written permission of the owner of such material. You may not modify the Content in any way or reproduce or publicly display, perform, distribute or otherwise use any such Content for any public or commercial purpose. Any unauthorized use of any Content may violate copyright laws, trademark laws, laws of privacy and publicity, or other laws, rules and regulations. You may not remove any copyright, trademark or other proprietary notices from the Web Site or any Content. All rights to Content not expressly granted herein are reserved by and to the respective owners of such Content.

     

    Certain trademarks, trade names, service marks and logos, icons and domain names used or displayed on the Web Site are registered and unregistered trademarks, trade names and service marks owned by ECCO Sko A/S and/or our affiliates. Other trademarks, trade names and service marks used or displayed on the Web Site are the registered and unregistered trademarks, trade names and service marks owned by their respective owners and used with permission by KRM. Nothing contained on the Web Site grants or should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademarks, trade names, service marks or logos displayed on the Web Site without KRM's written permission or the written permission of such third-party owner.

     

  4. User Communications

     

    You alone are responsible for any communication, message or other content that you post, upload, submit, transmit or share with KRM on the Web Site or by electronic mail, including without limitation any data, questions, comments, ideas, concepts, know-how, techniques, suggestions or the like (collectively "User Communications"). By transmitting or posting any User Communications, you represent and warrant that such User Communications are your own original work and will not infringe or violate any copyright, trademark, trade secret, rights of privacy, rights of publicity or any other applicable laws. KRM does not endorse or sponsor any such User Communications submitted by you or other users of the Web Site. We reserve the right to terminate and/or deny you access to the Web Site if you are violating these Terms of Use, or applicable law, rule, regulation or order or that your conduct is harmful to us, our interests or the interests of another user, a third-party provider, merchant, sponsor, licensor, service provider or any other third party.

     

    Subject to the terms and conditions set forth in our Privacy Policy (linked at the bottom of each page in the Web Site), all User Communications will be treated as non-confidential and non-proprietary information. Accordingly, please do not post, upload, submit or share any User Communications you wish to be kept confidential or for which you expect compensation, acknowledgment or attribution. You hereby grant to KRM and our affiliates and/or designees, a perpetual, fully paid up, royalty-free, irrevocable, worldwide license to the User Communications to use, transmit, copy, reproduce, distribute, publicly perform, publicly display, and prepare derivate works based upon such User Communications in any and all media now known or hereafter to become known for any and all commercial and non-commercial purposes, without the need for any acknowledgment, compensation or attribution. You declare and warrant to us that you are entitled to transmit or post User Communications to the Web Site and have all relevant licenses and consents from any relevant third parties. Further, KRM and its affiliates are free to use any ideas, concepts, know-how or techniques contained in any User Communication you send to the Web Site for any purpose whatsoever including without limitation developing, manufacturing and marketing products.

     

    You are prohibited from posting, uploading, submitting, sharing or transmitting any unlawful, threatening, infringing, libellous, defamatory, obscene, inflammatory, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability or would otherwise violate the law. KRM will fully cooperate with any law enforcement or regulatory authorities or court order requesting or directing it to disclose the identity of anyone posting any such information or materials.

     

    We will, but are not obligated to, monitor or review any User Communications. We shall have no obligation to use, return, review, or respond to any User Communications. We act merely as a medium for distribution of User Communications and will have no liability related to the content of any such User Communications, whether or not arising under the laws of copyright, libel, privacy, obscenity, or otherwise. You agree to notify KRM of any objectionable User Communications. All and any User Communication will be removed from the Web Site as soon as we learn about its unlawful character.

     

  5. Personal Information/Privacy Policy

     

    We value your privacy and are committed to safeguarding your personal information. Please refer to our Privacy Policy (linked at the bottom of each page in the Web Site) for details about what information we collect on this Web Site and how we process, store and share such information.

     

  6. Termination/Suspension

     

    We may suspend or terminate your use of the Web Site at any time, for important reasons such as the site being hacked, discovery of technical issues which could be a potential issue to our customers. We reserve the right to change, suspend, or discontinue all or any aspect of the Web Site at any time without notice.

     

  7. Purchasing Products and Returns

     

    • 7.1.Products

      The products we sell online are displayed on this Website and include but are not limited to footwear, bags and shoe care products.

    • 7.2.Purchasing

      By placing an order and clicking the button “I order and pay” you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation thereof as there may be rare occasions where for example two orders are placed for the exact same product and only one is available to send.

      We try to dispatch and deliver to you the ordered goods as soon as possible. Dispatch times may, however, vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure. We deliver free of charge within Poland.

      In order to contract with us you must be over 18 years of age and possess a valid credit or debit card specified in point 7.5. of these Terms of Use. If your order is accepted, we will inform you by email. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit card, debit card or other payment method used to place your order and that there are sufficient funds to cover the cost of the goods..

    • 7.3.Our Contract

      When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgement that we have received your offering to purchase a product and will not constitute acceptance of your order. A contract between us for the purchase of the goods will not be formed until your order is ready to be shipped at which time we send you an order confirmation as well as the invoice and shipment information. Hence, the contract is concluded at the moment when we send you an order confirmation. We will not charge your card with any amount before shipping your products, however an amount may be reserved on your card in order to ensure sufficient funds to cover the payment.

      You accept that all communication regarding the order including order confirmation, invoice, shipping information, confirmation of the contract conclusion etc. is done via e-mail.

    • 7.4.Pricing and Availability

      All prices of the products available on the Web Site are provided in Polish zlotys and include the VAT (they are gross amounts).

    • 7.5.Payment

      The data of the payment method that you wish to use for payment should be provided to us when placing an order on the Web Site. Upon receiving your order we carry out a standard pre-authorisation for credit or debit cards and for bank transfer we do a control check. We do this to ensure there are sufficient funds to fulfil the transaction. Products will not be dispatched until this pre-authorisation check and control have been completed. Your card will be debited once the order has been accepted and we are shipping your products. For bank transfer your account will be debited as soon as the order has been placed.

      We accept the following cards: Visa, Visa Electron, Mastercard credit and Mastercard debit. We accept Przelewy24 for bank transfers.

                

      When paying with credit or debit card, the full amount is reserved on your account by us and payment is debited from your card only at the time of dispatch of your products. 

       

      • Your connection is always secure with us and encrypted with 256 bit cipher.
      • ECCO Online Shop is using 3D Secure Visa and Mastercard.
      • For security reasons, we do not store any payment information in our database.

      All fees and charges related to the above payment methods are covered by ECCO Online Shop.

    • 7.6.Discount Codes

      We may from time to time offer promotional discount codes, which may apply in respect of any, or certain specified, purchases made though this Website.

      The conditions of potential use relating to any discount code will be specified at the time of issue.

    • 7.7.Delivery

      All products purchased from the Web Site are delivered pursuant to a shipment agreement. Service provider is UPS. Accordingly, the risk of loss and title to such purchased products passes to you upon delivery to you at the designated address. Delivery will be made within 1-3 business days after your order has been received. The time required for the ordered goods to be delivered to you includes the time necessary to prepare the ordered goods for shipment and the time of delivery of the goods by UPS.

      We only deliver within Poland and if you wish to purchase our products in another country please go the website of that particular country.

    • 7.8.Descriptions

      We attempt to describe our products as accurately as possible. However, errors do occur. If a product purchased on the Web Site does not conform to the product description, your sole and exclusive remedy is to return the unused product.

       

    • 7.9.Cancellations and returns

      You may cancel an order up until the time of dispatch by contacting our Customer Care at number +48 22 11 65 780. If we have taken payment the full amount will be refunded to you via the original method of payment.

       

      When you shop with us, we want you to be completely satisfied. If you are not satisfied with a purchase made at the Web Site, you may withdraw from the contract concluded with us and return the ordered goods for a refund of the purchase price. We can only accept returns purchased through this Web Site. All purchases made through another ECCO sales point must be returned to the original place of purchase.

       

      Just return your unused and unworn item to us within 28 days upon receipt of the item at:

       

      KRM (Polska) sp. z o.o.
      Bokserska 66A, 02-690
      Warszawa

       

      The deadline of 28 days is counted from the date when the ordered goods have been delivered to you.

       

      Your statement on the withdrawal from our contract may be sent to us in any form and by any mean of correspondence. You may also use the specimen return form attached to this Terms of Use. You should also return the goods acquired by the withdrawn contract within 14 days counted from the date of the withdrawal.

       

      We will reimburse the purchase price of the goods being subject to the withdrawn contract not later than within 14 days counted from the date when we obtain your statement on withdrawal. Please note, however, that we may suspend the reimbursement until we receive the returned goods.

       

      In order to speed up the return the reimbursement of the purchase price you may also apply our return procedure:  

       

      How (easiest) to return an item

       

      Step 1: Complete the return form by checking the appropriate box with the reason for your return if you wish to inform us why you are returning the products.

       

      Step 2: Place the return form inside the box with the products.

       

      Step 3: Send this form with the products you wish to return.

       

      Step 4: Stick the prepaid return label on your box (Please do not stick the prepaid return label on the original shoebox.)

       

      Step 5: Deliver the package to your closest UPS store. You may find the closest drop off location at: https://www.ups.com/

       

      Returns may take time

       

      It can take approximately 21 days for us to receive your return to our warehouse.  We strongly encourage you to use our prepaid return label included in the parcel and to keep your receipt as proof of postage.

       

      Your refund will be processed in the original form of payment within 2 business days, as soon as we have received your goods in the warehouse. You will be notified via email when this transaction has taken place.

       

      Your banking institution may require additional days to process and post the “return” transaction to your account once they have received the information from us.

       

      Please note that if you do not use the provided prepaid return label, you are responsible for the goods until they reach our warehouse.

       

      If you do not use the provided prepaid return label in order to return the goods, you are obliged to cover the direct costs of the goods returning. We are responsible for return shipping costs if we have sent wrong or defective goods.

       

      The returned goods should not be used in the manner not necessary to verify their character, features and functionality. You may try on the products, but you should not wear them. If you return a used, worn or washed item that is not approved by our quality control, we cannot send the item back to you.

       

      If you receive a defective/wrong item or a damaged parcel with missing items the easiest way to handle this is if we get photographic evidence of this. Please send a photo to us at our Customer Care team so we can investigate further - we are then responsible for the return. 

       

      Based on your return instructions in the return authorization form, we will issue you a credit to your card. We can only issue credit to the same card used for the purchase. We do not have title to the returned products until the item arrives at our returns department. Alternative returns policies may apply to particular products and product lines.

       

      If you have any questions about our returns process, please contact Customer Care.

       

  8. Linking

     

    This Web Site may contain links to other web sites that are not owned, operated or controlled by KRM or its affiliates (each a "Third-Party Site"). All such links to Third-Party Sites are provided solely as a convenience to you. If you use these links, you will leave our Web Site. We are not responsible for your access to or use of any Third-Party Site. We do not endorse, guarantee, or make any representations or warranties regarding any Third-Party Site, or any content or information accessible from such Third Party Sites, or the results that you may obtain from using any Third-Party Site. If you access any Third-Party Site linked to or from the Web Site, you do so entirely at your own risk.

     

    If you intend to create any link from another web site to any page on this Web Site, you will inform us via email at: obslugaklienta@ecco.com

     

    We reserve the right to prohibit any such link at any time. Any permitted links to the Web Site must comply with all applicable laws, rules, regulations and our internal policies. Running or displaying the Web Site or any Content in frames or similar means on another web site without our prior written permission is prohibited.

     

  9. Product Warranty and claim handling

     

    We are obliged to deliver to you the ordered goods free of any defects.

     

    In case the ordered goods have defects, you have the right to:

     

    • file a declaration on a reduction of the price;

    • withdraw from the contract;

    • demand exchange of the defective product for a product free from defects;

    • demand from the seller to immediately remove the defects.

     

    The right to file a declaration on a reduction of price or withdrawal from the contact does not apply in case when we immediately and with no excessive inconveniences exchange the defective product for one free from defects or immediately remove the defect. This limitation, in turn, does not apply where the product has already been exchanged or repaired by us, or we have not discharged the duty of exchanging the product for one free from defects or removing the defect.

     

    You may request a replacement for a product free from defects rather than removal of the defect proposed by the seller, or request the removal of the defect instead of replacement for a product free from defects proposed by the seller.

     

    If it is impossible to remove the defect and to bring the product to conformity with the contract in a manner chosen by you or it involves excessive costs in comparison with the manner proposed by us, we may replace the defective product for a product free from defects regardless of your request in this respect.

     

    If you have a complaint regarding the products you have received please contact our Customer Care and they will inform you how to proceed and what information we need in order for us to process your complaint.

     

    E-mail: klientuaptarnavimo@ecco.com
    Or telephone: +370-52077850 

     

    We will confirm the receipt of your claim and respond to your request in this respect within 14 days. Otherwise, if you have requested that the product be replaced or the defect be removed or filed a declaration on reduction of the price specifying the amount by which the price is to be reduced, the request should be deemed to be considered justified by us and we would be obliged to comply with the request.

     

    We are responsible for the product defects if they are detected before the lapse of two years counted from the date when the product was delivered to your address. Your claim for the removal of the defect or replacement of the product sold for one free from defects is limited to one year, counting from the date of detecting the defect; however, the above limitation period may not cease to run before the elapse of the two years period counted from the date of delivery of the product. Your right to withdraw from the contract or to reduce the price due to the products’ defects is also limited to one year counted from the date of detecting the defect; however, if you have requested replacement of the product for one free from defects or removal of the defect, the time limit to submit the declaration on withdrawal from the contract or reduction of the price begins to run upon ineffective lapse of the time limit for exchange of the product or removal of the defect.

     

  10. Indemnification

     

    Unless prohibited by applicable law, you agree to indemnify and hold harmless each of KRM, its parents, subsidiaries, affiliates, officers, directors and employees, from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from or related to your use of this Web Site OR ANY CONTENT, the violation of these Terms of Use by you, or the infringement by you, or any other user using your account, of any intellectual property or other right of any person or entity.  IF YOU ARE OBLIGATED TO INDEMNIFY US HEREUNDER, WE MAY, IN OUR SOLE DISCRETION, CONTROL THE DEFENSE AND DISPOSITION OF ANY SUCH CLAIMS AT YOUR SOLE COST AND EXPENSE. WITHOUT LIMITING THE FOREGOING, YOU MAY NOT SETTLE, COMPROMISE OR IN ANY OTHER MANNER DISPOSE OF ANY THIRD-PARTY CLAIM WITHOUT OUR CONSENT.

     

  11. Governing Law and venue

     

    We provide the services of this Web Site from our offices within Poland. We make no representation that the content on our Web Site is appropriate, legal or available for use in other locations. These Terms of Use shall be governed by and construed in accordance with the laws of Poland, without giving effect to its conflicts of law provisions. A printed version of these Terms of Use will be admissible in judicial and administrative proceedings based upon or relating to these Terms of Use to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

     

    Any controversy or claim arising out of or relating to these Terms of Use, your use of the Web Site or your purchase of any products from the Web site shall be settled by the competent courts of Poland.

     

    Notwithstanding any other provision in these Terms of Use, KRM may commence suit in court to enjoin infringement or misappropriation of intellectual property rights or confidential information.

     

  12. Alternative methods of dispute resolution

     

    Using alternative methods of dispute resolution is voluntary. The below provisions have only informative character and do not constitute any obligation neither for you nor for KRM.

     

    If we fail to find a satisfactory solution, you can lodge a complaint with the Polish Consumer Centre if conditions are met. You may also use the European Commission online dispute resolution here to register your complaint. This portal can be relevant when living in another EU-country. When filling in a complaint, please enter our e-mail address legal@krm.ag

     

    As a consumer you also have the right to seek extrajudicial procedures if we do not agree with you regarding your complaint. You then have the right to ask for intervention of a neutral entity such as a mediator, consumer advocate, social organization etc. You can read more about your right on https://www.uokik.gov.pl/sprawy_indywidualne.php

     

  13. Remedies for Breach of these Terms by You

     

    Without limiting any other rights or remedies, in the event that KRM determines, , that you have breached any portion of these Terms of Use, or have otherwise demonstrated inappropriate conduct, KRM reserves the right, in particular, to (i) warn you via e-mail that you have violated these Terms of Use; (ii) delete any content provided by you or your agent(s) to the Web Site; (iii) discontinue your access to the Web Site, (iv) notify and/or send content to and/or fully cooperate with law enforcement authorities for further action;.

     

    If your ability to access and/or use the Web Site or any other service provided to you by KRM is discontinued by us hereunder, then you agree that you shall not attempt to re-register with or access the Web Site, any other service provided by KRM, through use of a different member name or otherwise.

     

  14. Copyright Complaints

     

    We respect the intellectual property of others, and we expect users of the Web Site to do the same. If you believe that your work has been copied and is accessible on our Web Site in a way that constitutes copyright infringement, you may notify our designated Copyright Agent at the following:

     

    KRM (Polska) sp. z o.o.
    Bokserska 66A, 02-690
    Warszawa

     

    or at email: klientuaptarnavimo@ecco.com

     

    We recommend that the  claims of copyright infringement  be in writing and include the following information: (i) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; (ii) a description of the copyrighted work that you claim has been infringed, including the URL (i.e., web page address) of the location where the copyrighted work exists or a copy of the copyrighted work; (iii) identification of the URL or other specific location on our Web Site where the material that you claim is infringing your copyright interest is located; (iv) your address, telephone number, and email address; (v) a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and (vi) a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.

     

  15. Children

     

    Access to and use of the Web Site is made available only to people who can form legally binding agreements under applicable law. The Web Site is intended for a general audience and is not intended to be used by minor children. Children accessing the Web Site should obtain the permission and assistance of a parent or legal guardian. If you allow your minor child or a child for whom you are a legal guardian (a "Minor"), to access the Web Site, you will be solely responsible for: (i) the online conduct of such Minor; (ii) monitoring such Minor's access to and use of the Web Site; and (iii) the consequences of any use of the Web Site by such Minor.

     

  16. Miscellaneous

     

    In the event that any provision of these Terms of Use conflicts with applicable law, rule, regulation or order or if any provision is held invalid by a court with competent jurisdiction, then the issue regulated by such invalid provision will be settled in the manner that would take into account your interests., and the remainder of these Terms of Use will remain in full force and effect. Any failure by KRM to insist upon or enforce strict performance of any provision of the Terms of Use or to exercise any right under the Terms of Use will not be construed as a waiver or relinquishment of KRM's right to assert or rely upon any such provision or right in that or any other instance, rather, the same will be and remain in full force and effect.

     

    You represent to KRM that you have the authority to access and use the Web Site according to these Terms of Use. These Terms of Use and any Additional Terms (as such terms shall be identified when posted on the Web Site) constitute the entire understanding between the parties as to the subject matter here of, and supersede all prior agreements and understandings.

     

  17. Contact Us

     

    We welcome your comments and questions. Please contact us at:

     

    KRM (Polska) sp. z o.o.
    Bokserska 66A
    02-690 Warszawa

     

    Telefon: +370-52077850 
    E-mail : klientuaptarnavimo@ecco.com

PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THIS WEB SITE

 

Subject to these Terms of Use, KRM (Poland) sp. z o.o. with its registered office in Warsaw at Bokserska 66A, 02-690 Warsaw, Poland, entered into the Register of Entrepreneurs kept by the District Court for the Capital City of Warsaw in Warsaw, XIII Commercial Division of the National Court Register under the KRS No. 0000405905, Tax ID number 7010324245, statistical REGON No. 145890754, (referred to herein as "KRM," "we," "us" and "our") provides you with access to our web sites, including without limitation http://pl.ecco.com (each referred to herein as the "Web Site" and collectively referred to as the "Web Sites").

 

KRM reserves the right to take any such action as it deems necessary in the event that it suspects any fraudulent or unlawful activity, including without limitation, terminating access to the Web Site, terminating any accounts and/or cancelling any order for products.

 

  1. Acceptance of Terms of Use

     

    BY ACCESSING, USING AND/OR PURCHASING PRODUCTS, SUBSCRIBING TO NEWSLETTERS OR POSTING REVIEWS AT THIS WEB SITE, YOU ARE AGREEING TO THESE TERMS OF USE WITHOUT LIMITATION OR QUALIFICATION. IF YOU DO NOT AGREE, PLEASE EXIT AND DO NOT ACCESS, USE OR PURCHASE PRODUCTS AT THIS WEB SITE.

     

    These Terms of Use are available at a link at the bottom of each page on the Web Site. You may review or print out the Terms of Use at any time free of charge. We reserve the right to change these Terms of Use in particular in the following cases:

     

    • there has been a change of provisions of law regarding the sale of goods or performing services by electronic means and the change influences the rights and obligations resulting from our contract or the interpretation of these provisions have changed due to the issuance of the courts’ verdicts or other relevant authorities decisions;
    • the method of performing services by us has changed due to technical or technological requirements;
    • the scope or method of performing services by us has changed due to implementation, modification or withdrawal of particular functionalities or services provided by this Terms of Use.

     

     In case of the change of these Terms of Use its consolidated text will be each time made available on the Web Site. Please check these Terms of Use before using the Web Site to determine whether a change has been made in comparison to the text applicable during your last visit. Your continuing access to or use of the Web Site confirms your unconditional acceptance of the then-current Terms of Use in their entirety.  If you do not agree to the changes in the Terms of Use as they occur, you should exit and not use the Web Site.

     

    All register users will be notified about any amendments to the using the electronic means (on the email address that you provided when creating an account or making an order). The notification will be sent at least 30 days before the amendments come into force. .

     

  2. Use of Web Site

     

    In order to browse and use the Web Site you should possess the device having an access to the Internet with aby web browser installed. In order to use the Web Site and buy the products available on the Web Site you should also have the active email account.

     

    You may browse and use the Web Site solely for your personal, non-commercial purposes and in compliance with these Terms of Use. You may not distribute, modify, transmit, publish, reuse, repost or use the Web Site or any content made available on the Web Site: (i) for public or commercial purposes without the express written permission of KRM; (ii) in a manner inconsistent with these Terms of Use; (iii) in violation of any applicable law, rule, regulation or order; or (iv) in a manner that could damage, disable, overburden or impair the Web Site or interfere with any other party's use or enjoyment of the Web Site, misrepresenting or damaging to our brand.

     

    You will not use the Web Site for junk mail, 'spamming' solicitations (commercial or non-commercial), chain letters or bulk communications of any kind, including but not limited to distribution lists to any person who has not given specific permission to be included in such a list.

     

    You will not transmit, distribute, introduce or otherwise make available in any manner through the Web Site any computer virus, key loggers, spyware, worms, Trojan horses, timebombs or other malicious or harmful programming (collectively, "Viruses").. You may not use the Web Site in connection with requesting, harvesting, obtaining or storing any personal information, passwords, account information or information about other users of the Web Site. You may not use any data mining, robots, or similar data gathering and extraction tools in connection with the Web Site. If you download software or any other content from the Web Site, you do so at your own risk.

     

  3. Copyright and Trademarks

     

    The Web Site and all text, audio, video, pictures, music, images, graphics, information, data, content, and other material displayed on, or downloadable from, the Web Site (the "Content") are the property of, or used with permission by, KRM and/or ECCO Sko A/S and are protected by copyright, trademark and other laws and may not be used except as permitted in these Terms of Use or with the prior written permission of the owner of such material. You may not modify the Content in any way or reproduce or publicly display, perform, distribute or otherwise use any such Content for any public or commercial purpose. Any unauthorized use of any Content may violate copyright laws, trademark laws, laws of privacy and publicity, or other laws, rules and regulations. You may not remove any copyright, trademark or other proprietary notices from the Web Site or any Content. All rights to Content not expressly granted herein are reserved by and to the respective owners of such Content.

     

    Certain trademarks, trade names, service marks and logos, icons and domain names used or displayed on the Web Site are registered and unregistered trademarks, trade names and service marks owned by ECCO Sko A/S and/or our affiliates. Other trademarks, trade names and service marks used or displayed on the Web Site are the registered and unregistered trademarks, trade names and service marks owned by their respective owners and used with permission by KRM. Nothing contained on the Web Site grants or should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademarks, trade names, service marks or logos displayed on the Web Site without KRM's written permission or the written permission of such third-party owner.

     

  4. User Communications

     

    You alone are responsible for any communication, message or other content that you post, upload, submit, transmit or share with KRM on the Web Site or by electronic mail, including without limitation any data, questions, comments, ideas, concepts, know-how, techniques, suggestions or the like (collectively "User Communications"). By transmitting or posting any User Communications, you represent and warrant that such User Communications are your own original work and will not infringe or violate any copyright, trademark, trade secret, rights of privacy, rights of publicity or any other applicable laws. KRM does not endorse or sponsor any such User Communications submitted by you or other users of the Web Site. We reserve the right to terminate and/or deny you access to the Web Site if you are violating these Terms of Use, or applicable law, rule, regulation or order or that your conduct is harmful to us, our interests or the interests of another user, a third-party provider, merchant, sponsor, licensor, service provider or any other third party.

     

    Subject to the terms and conditions set forth in our Privacy Policy (linked at the bottom of each page in the Web Site), all User Communications will be treated as non-confidential and non-proprietary information. Accordingly, please do not post, upload, submit or share any User Communications you wish to be kept confidential or for which you expect compensation, acknowledgment or attribution. You hereby grant to KRM and our affiliates and/or designees, a perpetual, fully paid up, royalty-free, irrevocable, worldwide license to the User Communications to use, transmit, copy, reproduce, distribute, publicly perform, publicly display, and prepare derivate works based upon such User Communications in any and all media now known or hereafter to become known for any and all commercial and non-commercial purposes, without the need for any acknowledgment, compensation or attribution. You declare and warrant to us that you are entitled to transmit or post User Communications to the Web Site and have all relevant licenses and consents from any relevant third parties. Further, KRM and its affiliates are free to use any ideas, concepts, know-how or techniques contained in any User Communication you send to the Web Site for any purpose whatsoever including without limitation developing, manufacturing and marketing products.

     

    You are prohibited from posting, uploading, submitting, sharing or transmitting any unlawful, threatening, infringing, libellous, defamatory, obscene, inflammatory, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability or would otherwise violate the law. KRM will fully cooperate with any law enforcement or regulatory authorities or court order requesting or directing it to disclose the identity of anyone posting any such information or materials.

     

    We will, but are not obligated to, monitor or review any User Communications. We shall have no obligation to use, return, review, or respond to any User Communications. We act merely as a medium for distribution of User Communications and will have no liability related to the content of any such User Communications, whether or not arising under the laws of copyright, libel, privacy, obscenity, or otherwise. You agree to notify KRM of any objectionable User Communications. All and any User Communication will be removed from the Web Site as soon as we learn about its unlawful character.

     

  5. Personal Information/Privacy Policy

     

    We value your privacy and are committed to safeguarding your personal information. Please refer to our Privacy Policy (linked at the bottom of each page in the Web Site) for details about what information we collect on this Web Site and how we process, store and share such information.

     

  6. Termination/Suspension

     

    We may suspend or terminate your use of the Web Site at any time, for important reasons such as the site being hacked, discovery of technical issues which could be a potential issue to our customers. We reserve the right to change, suspend, or discontinue all or any aspect of the Web Site at any time without notice.

     

  7. Purchasing Products and Returns

     

    • 7.1.Products

      The products we sell online are displayed on this Website and include but are not limited to footwear, bags and shoe care products.

    • 7.2.Purchasing

      By placing an order and clicking the button “I order and pay” you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation thereof as there may be rare occasions where for example two orders are placed for the exact same product and only one is available to send.

      We try to dispatch and deliver to you the ordered goods as soon as possible. Dispatch times may, however, vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure. We deliver free of charge within Poland.

      In order to contract with us you must be over 18 years of age and possess a valid credit or debit card specified in point 7.5. of these Terms of Use. If your order is accepted, we will inform you by email. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit card, debit card or other payment method used to place your order and that there are sufficient funds to cover the cost of the goods..

    • 7.3.Our Contract

      When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgement that we have received your offering to purchase a product and will not constitute acceptance of your order. A contract between us for the purchase of the goods will not be formed until your order is ready to be shipped at which time we send you an order confirmation as well as the invoice and shipment information. Hence, the contract is concluded at the moment when we send you an order confirmation. We will not charge your card with any amount before shipping your products, however an amount may be reserved on your card in order to ensure sufficient funds to cover the payment.

      You accept that all communication regarding the order including order confirmation, invoice, shipping information, confirmation of the contract conclusion etc. is done via e-mail.

    • 7.4.Pricing and Availability

      All prices of the products available on the Web Site are provided in Polish zlotys and include the VAT (they are gross amounts).

    • 7.5.Payment

      The data of the payment method that you wish to use for payment should be provided to us when placing an order on the Web Site. Upon receiving your order we carry out a standard pre-authorisation for credit or debit cards and for bank transfer we do a control check. We do this to ensure there are sufficient funds to fulfil the transaction. Products will not be dispatched until this pre-authorisation check and control have been completed. Your card will be debited once the order has been accepted and we are shipping your products. For bank transfer your account will be debited as soon as the order has been placed.

      We accept the following cards: Visa, Visa Electron, Mastercard credit and Mastercard debit. We accept Przelewy24 for bank transfers.

                

      When paying with credit or debit card, the full amount is reserved on your account by us and payment is debited from your card only at the time of dispatch of your products. 

       

      • Your connection is always secure with us and encrypted with 256 bit cipher.
      • ECCO Online Shop is using 3D Secure Visa and Mastercard.
      • For security reasons, we do not store any payment information in our database.

      All fees and charges related to the above payment methods are covered by ECCO Online Shop.

    • 7.6.Discount Codes

      We may from time to time offer promotional discount codes, which may apply in respect of any, or certain specified, purchases made though this Website.

      The conditions of potential use relating to any discount code will be specified at the time of issue.

    • 7.7.Delivery

      All products purchased from the Web Site are delivered pursuant to a shipment agreement. Service provider is UPS. Accordingly, the risk of loss and title to such purchased products passes to you upon delivery to you at the designated address. Delivery will be made within 1-3 business days after your order has been received. The time required for the ordered goods to be delivered to you includes the time necessary to prepare the ordered goods for shipment and the time of delivery of the goods by UPS.

      We only deliver within Poland and if you wish to purchase our products in another country please go the website of that particular country.

    • 7.8.Descriptions

      We attempt to describe our products as accurately as possible. However, errors do occur. If a product purchased on the Web Site does not conform to the product description, your sole and exclusive remedy is to return the unused product.

       

    • 7.9.Cancellations and returns

      You may cancel an order up until the time of dispatch by contacting our Customer Care at number +48 22 11 65 780. If we have taken payment the full amount will be refunded to you via the original method of payment.

       

      When you shop with us, we want you to be completely satisfied. If you are not satisfied with a purchase made at the Web Site, you may withdraw from the contract concluded with us and return the ordered goods for a refund of the purchase price. We can only accept returns purchased through this Web Site. All purchases made through another ECCO sales point must be returned to the original place of purchase.

       

      Just return your unused and unworn item to us within 28 days upon receipt of the item at:

       

      KRM (Polska) sp. z o.o.
      Bokserska 66A, 02-690
      Warszawa

       

      The deadline of 28 days is counted from the date when the ordered goods have been delivered to you.

       

      Your statement on the withdrawal from our contract may be sent to us in any form and by any mean of correspondence. You may also use the specimen return form attached to this Terms of Use. You should also return the goods acquired by the withdrawn contract within 14 days counted from the date of the withdrawal.

       

      We will reimburse the purchase price of the goods being subject to the withdrawn contract not later than within 14 days counted from the date when we obtain your statement on withdrawal. Please note, however, that we may suspend the reimbursement until we receive the returned goods.

       

      In order to speed up the return the reimbursement of the purchase price you may also apply our return procedure:  

       

      How (easiest) to return an item

       

      Step 1: Complete the return form by checking the appropriate box with the reason for your return if you wish to inform us why you are returning the products.

       

      Step 2: Place the return form inside the box with the products.

       

      Step 3: Send this form with the products you wish to return.

       

      Step 4: Stick the prepaid return label on your box (Please do not stick the prepaid return label on the original shoebox.)

       

      Step 5: Deliver the package to your closest UPS store. You may find the closest drop off location at: https://www.ups.com/

       

      Returns may take time

       

      It can take approximately 21 days for us to receive your return to our warehouse.  We strongly encourage you to use our prepaid return label included in the parcel and to keep your receipt as proof of postage.

       

      Your refund will be processed in the original form of payment within 2 business days, as soon as we have received your goods in the warehouse. You will be notified via email when this transaction has taken place.

       

      Your banking institution may require additional days to process and post the “return” transaction to your account once they have received the information from us.

       

      Please note that if you do not use the provided prepaid return label, you are responsible for the goods until they reach our warehouse.

       

      If you do not use the provided prepaid return label in order to return the goods, you are obliged to cover the direct costs of the goods returning. We are responsible for return shipping costs if we have sent wrong or defective goods.

       

      The returned goods should not be used in the manner not necessary to verify their character, features and functionality. You may try on the products, but you should not wear them. If you return a used, worn or washed item that is not approved by our quality control, we cannot send the item back to you.

       

      If you receive a defective/wrong item or a damaged parcel with missing items the easiest way to handle this is if we get photographic evidence of this. Please send a photo to us at our Customer Care team so we can investigate further - we are then responsible for the return. 

       

      Based on your return instructions in the return authorization form, we will issue you a credit to your card. We can only issue credit to the same card used for the purchase. We do not have title to the returned products until the item arrives at our returns department. Alternative returns policies may apply to particular products and product lines.

       

      If you have any questions about our returns process, please contact Customer Care.

       

  8. Linking

     

    This Web Site may contain links to other web sites that are not owned, operated or controlled by KRM or its affiliates (each a "Third-Party Site"). All such links to Third-Party Sites are provided solely as a convenience to you. If you use these links, you will leave our Web Site. We are not responsible for your access to or use of any Third-Party Site. We do not endorse, guarantee, or make any representations or warranties regarding any Third-Party Site, or any content or information accessible from such Third Party Sites, or the results that you may obtain from using any Third-Party Site. If you access any Third-Party Site linked to or from the Web Site, you do so entirely at your own risk.

     

    If you intend to create any link from another web site to any page on this Web Site, you will inform us via email at: obslugaklienta@ecco.com

     

    We reserve the right to prohibit any such link at any time. Any permitted links to the Web Site must comply with all applicable laws, rules, regulations and our internal policies. Running or displaying the Web Site or any Content in frames or similar means on another web site without our prior written permission is prohibited.

     

  9. Product Warranty and claim handling

     

    We are obliged to deliver to you the ordered goods free of any defects.

     

    In case the ordered goods have defects, you have the right to:

     

    • file a declaration on a reduction of the price;

    • withdraw from the contract;

    • demand exchange of the defective product for a product free from defects;

    • demand from the seller to immediately remove the defects.

     

    The right to file a declaration on a reduction of price or withdrawal from the contact does not apply in case when we immediately and with no excessive inconveniences exchange the defective product for one free from defects or immediately remove the defect. This limitation, in turn, does not apply where the product has already been exchanged or repaired by us, or we have not discharged the duty of exchanging the product for one free from defects or removing the defect.

     

    You may request a replacement for a product free from defects rather than removal of the defect proposed by the seller, or request the removal of the defect instead of replacement for a product free from defects proposed by the seller.

     

    If it is impossible to remove the defect and to bring the product to conformity with the contract in a manner chosen by you or it involves excessive costs in comparison with the manner proposed by us, we may replace the defective product for a product free from defects regardless of your request in this respect.

     

    If you have a complaint regarding the products you have received please contact our Customer Care and they will inform you how to proceed and what information we need in order for us to process your complaint.

     

    E-mail: klientuaptarnavimo@ecco.com
    Or telephone: +370-52077850 

     

    We will confirm the receipt of your claim and respond to your request in this respect within 14 days. Otherwise, if you have requested that the product be replaced or the defect be removed or filed a declaration on reduction of the price specifying the amount by which the price is to be reduced, the request should be deemed to be considered justified by us and we would be obliged to comply with the request.

     

    We are responsible for the product defects if they are detected before the lapse of two years counted from the date when the product was delivered to your address. Your claim for the removal of the defect or replacement of the product sold for one free from defects is limited to one year, counting from the date of detecting the defect; however, the above limitation period may not cease to run before the elapse of the two years period counted from the date of delivery of the product. Your right to withdraw from the contract or to reduce the price due to the products’ defects is also limited to one year counted from the date of detecting the defect; however, if you have requested replacement of the product for one free from defects or removal of the defect, the time limit to submit the declaration on withdrawal from the contract or reduction of the price begins to run upon ineffective lapse of the time limit for exchange of the product or removal of the defect.

     

  10. Indemnification

     

    Unless prohibited by applicable law, you agree to indemnify and hold harmless each of KRM, its parents, subsidiaries, affiliates, officers, directors and employees, from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from or related to your use of this Web Site OR ANY CONTENT, the violation of these Terms of Use by you, or the infringement by you, or any other user using your account, of any intellectual property or other right of any person or entity.  IF YOU ARE OBLIGATED TO INDEMNIFY US HEREUNDER, WE MAY, IN OUR SOLE DISCRETION, CONTROL THE DEFENSE AND DISPOSITION OF ANY SUCH CLAIMS AT YOUR SOLE COST AND EXPENSE. WITHOUT LIMITING THE FOREGOING, YOU MAY NOT SETTLE, COMPROMISE OR IN ANY OTHER MANNER DISPOSE OF ANY THIRD-PARTY CLAIM WITHOUT OUR CONSENT.

     

  11. Governing Law and venue

     

    We provide the services of this Web Site from our offices within Poland. We make no representation that the content on our Web Site is appropriate, legal or available for use in other locations. These Terms of Use shall be governed by and construed in accordance with the laws of Poland, without giving effect to its conflicts of law provisions. A printed version of these Terms of Use will be admissible in judicial and administrative proceedings based upon or relating to these Terms of Use to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

     

    Any controversy or claim arising out of or relating to these Terms of Use, your use of the Web Site or your purchase of any products from the Web site shall be settled by the competent courts of Poland.

     

    Notwithstanding any other provision in these Terms of Use, KRM may commence suit in court to enjoin infringement or misappropriation of intellectual property rights or confidential information.

     

  12. Alternative methods of dispute resolution

     

    Using alternative methods of dispute resolution is voluntary. The below provisions have only informative character and do not constitute any obligation neither for you nor for KRM.

     

    If we fail to find a satisfactory solution, you can lodge a complaint with the Polish Consumer Centre if conditions are met. You may also use the European Commission online dispute resolution here to register your complaint. This portal can be relevant when living in another EU-country. When filling in a complaint, please enter our e-mail address legal@krm.ag

     

    As a consumer you also have the right to seek extrajudicial procedures if we do not agree with you regarding your complaint. You then have the right to ask for intervention of a neutral entity such as a mediator, consumer advocate, social organization etc. You can read more about your right on https://www.uokik.gov.pl/sprawy_indywidualne.php

     

  13. Remedies for Breach of these Terms by You

     

    Without limiting any other rights or remedies, in the event that KRM determines, , that you have breached any portion of these Terms of Use, or have otherwise demonstrated inappropriate conduct, KRM reserves the right, in particular, to (i) warn you via e-mail that you have violated these Terms of Use; (ii) delete any content provided by you or your agent(s) to the Web Site; (iii) discontinue your access to the Web Site, (iv) notify and/or send content to and/or fully cooperate with law enforcement authorities for further action;.

     

    If your ability to access and/or use the Web Site or any other service provided to you by KRM is discontinued by us hereunder, then you agree that you shall not attempt to re-register with or access the Web Site, any other service provided by KRM, through use of a different member name or otherwise.

     

  14. Copyright Complaints

     

    We respect the intellectual property of others, and we expect users of the Web Site to do the same. If you believe that your work has been copied and is accessible on our Web Site in a way that constitutes copyright infringement, you may notify our designated Copyright Agent at the following:

     

    KRM (Polska) sp. z o.o.
    Bokserska 66A, 02-690
    Warszawa

     

    or at email: klientuaptarnavimo@ecco.com

     

    We recommend that the  claims of copyright infringement  be in writing and include the following information: (i) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; (ii) a description of the copyrighted work that you claim has been infringed, including the URL (i.e., web page address) of the location where the copyrighted work exists or a copy of the copyrighted work; (iii) identification of the URL or other specific location on our Web Site where the material that you claim is infringing your copyright interest is located; (iv) your address, telephone number, and email address; (v) a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and (vi) a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.

     

  15. Children

     

    Access to and use of the Web Site is made available only to people who can form legally binding agreements under applicable law. The Web Site is intended for a general audience and is not intended to be used by minor children. Children accessing the Web Site should obtain the permission and assistance of a parent or legal guardian. If you allow your minor child or a child for whom you are a legal guardian (a "Minor"), to access the Web Site, you will be solely responsible for: (i) the online conduct of such Minor; (ii) monitoring such Minor's access to and use of the Web Site; and (iii) the consequences of any use of the Web Site by such Minor.

     

  16. Miscellaneous

     

    In the event that any provision of these Terms of Use conflicts with applicable law, rule, regulation or order or if any provision is held invalid by a court with competent jurisdiction, then the issue regulated by such invalid provision will be settled in the manner that would take into account your interests., and the remainder of these Terms of Use will remain in full force and effect. Any failure by KRM to insist upon or enforce strict performance of any provision of the Terms of Use or to exercise any right under the Terms of Use will not be construed as a waiver or relinquishment of KRM's right to assert or rely upon any such provision or right in that or any other instance, rather, the same will be and remain in full force and effect.

     

    You represent to KRM that you have the authority to access and use the Web Site according to these Terms of Use. These Terms of Use and any Additional Terms (as such terms shall be identified when posted on the Web Site) constitute the entire understanding between the parties as to the subject matter here of, and supersede all prior agreements and understandings.

     

  17. Contact Us

     

    We welcome your comments and questions. Please contact us at:

     

    KRM (Polska) sp. z o.o.
    Bokserska 66A
    02-690 Warszawa

     

    Telefon: +370-52077850 
    E-mail : klientuaptarnavimo@ecco.com

Grąžinimo politika

  • Prekes galima grąžinti per  28 dienas
  • Prekės turi būti nesunešiotos, nepakeistos ir neskalbtos
  • Prekės turi turėti visas etiketes
  • Pradinės būklės avalynę reikia grąžinti originalioje dėžutėje, be pašto ženklų
  • Jei avalynė grąžinama pažeistoje dėžutėje arba be originalios dėžutės, taikomas avalynės dėžutės mokestis

 

Kaip grąžinti prekę

1 žingsnis: užpildykite grąžinimo formą, paženklindami atitinkamą langelį su nurodyta grąžinimo priežastimi.

2 žingsnis: įdėkite grąžinimo formą į dėžutę kartu su preke.

3 žingsnis: išsiųskite šią formą su grąžinama preke.

4 žingsnis: priklijuokite ant dėžutės išankstinio mokėjimo grąžinimo lapelį (neklijuokite išankstinio mokėjimo grąžinimo lapelio ant originalios avalynės dėžutės).

5 žingsnis: pristatykite paketą į artimiausią UPS skyrių..

 

Grąžinimas gali užtrukti

Žinokite, kad jūsų grąžinama siunta gali pasiekti mūsų sandėlį Lenkijoje maždaug po 10 darbo dienų. Primygtinai rekomenduojame į siuntinį įdėti išankstinio mokėjimo grąžinimo lapelį, o pašto kvitą pasilikti kaip įrodymą, kad pridavėte siuntą pašto skyriui.

Pinigus jums grąžinsime tuo pačiu būdu, kuriuo jūs sumokėjote, per 2 darbo dienas, gavę jūsų prekes į sandėlį. Apie tai jus informuosime elektroniniu paštu.

Gavus mūsų informaciją, jūsų banko įstaigai gali prireikti papildomų dienų apdoroti šį sandorį ir pervesti lėšas į jūsų sąskaitą.

 

Atkreipkite dėmesį

  • Jei nenorite naudoti pridedamo išankstinio mokėjimo grąžinimo lapelio, jūs atsakote už prekes, kol jos pasieks mūsų sandėlį.
  • Jei prekės yra be defektų, iš grąžinamos sumos bus išskaičiuota išankstinio mokėjimo grąžinimo lapelio vertė.
  • Mes padengiame gabenimo išlaidas už grąžinamas prekes, jei išsiuntėme jums ne jūsų užsakytas prekes arba prekes su defektais.
  • Jei grąžinsite naudotas, padėvėtas arba išskalbtas prekes, kurių mūsų kokybės kontrolės skyrius nepriims, šių prekių mes jums nebeatsiųsime.
  • Gavę prekę su defektais arba prekę, kurios neužsakėte, arba jei siuntinys yra pažeistas arba jame trūksta prekių, pateikite mums nuotraukas kaip įrodymą. Siųskite nuotraukas klientų aptarnavimo skyriui, ir mes ištirsime situaciją. Tokiu atveju mes atsakome už grąžinimą. 
 

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