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Questions you may have about buying

  • How do I pay for my order?

    When placing your order, the full amount is reserved on your account by ECCO. Payment is debited from your card only at the time of dispatch.

  • When will I be charged?

    Payment will not be taken until we dispatch your order. Your card will be authorised, when your order is placed. And we'll send you a confirmation email.

  • How do I find my shoe size?

    Follow our simple guide to measure your feet accurately.

  • Is it safe to order online?

    We do not store any payment information in our database and your connection is always encrypted.

  • How do I use my promotional code?

    Enter your code in the appropriate box in 'Your basket' before you check out.

  • What are the shipping costs?

    All shipping is free. No matter what or how much you buy in our ECCO Online Shop.

  • When will my order be delivered?

    Your items will be sent on the same day we receive your order. Expect to receive your order within 1-7 working days.

Questions you may have about ordering

  • Can I change my order?

    Orders cannot be changed once confirmed. We process your order as quickly as possible and send it to the warehouse to be dispatched.

  • A mistake has been made with my order

    Please contact ECCO Customer Care if there is a mistake in your order.

  • Can I track my order?

    Your confirmation email includes a unique tracking number that you can use to follow the progress of your parcel.

  • Has my order been shipped?

    You will receive a confirmation email when your order has left the warehouse.

Questions you may have about returning

  • Have you received my return?

    It takes around 10 working days for us to receive and process your return.

  • How do I return an item?

    If you wish to send anything back to us, you can find return instructions on the return note in your box or check out our Return Policy.

  • I have received an incorrect item

    If you have received an incorrect item, we sincerely apologise. Please return the item(s) to us within 30 days of receiving your box.

  • When will I receive my refund?

    Refunds will be processed within 3 days after we receive your items in the warehouse. It may take 5-10 working days for the refund to appear on your bank statement, depending on your bank.

Get in touch

Give us a call

+370 5207 7850

MON-FRI 9 - 19 | SAT 11 - 16 | SUN 11 - 16

Questions or feedback?

Send us an email

We'll get back to you within 48 hours